Thanks to your personal approach and dedication, you ensure that our customers receive optimal support with quality issues. You will work in an environment where the diversity of technological products is as vast as the variety of industries and international clients we serve. And the best part? Your work directly contributes to our mission of making the world a little better every day with groundbreaking technological solutions.

Pushing technical boundaries

Our mission is to improve the world with our groundbreaking technological solutions. We achieve this by developing and building high-tech modules, systems, and machines, contributing to the production of chips and medical research equipment, among other things. Through these products, AAE has a significant impact on the daily lives of millions of people. At AAE, you have the opportunity to make a meaningful contribution to the development and enhancement of products that have a global impact.

What will your role be?

As a Customer Quality Engineer, you will be the essential link between the needs of our customers and the goals of AAE. With your keen eye for quality and your passion for customer satisfaction, you have the opportunity to truly make a difference at AAE. You will be responsible for ensuring the quality of our products and making sure that complaints are resolved effectively and efficiently.

As your colleague Jack puts it: “You’re not afraid to take responsibility and bridge the gap between the customer and our internal teams.”

Your responsibilities include:

• Preparing reports on product deviations and following up on and resolving customer complaints.
• Analyzing product and process deviations using the 8D methodology.
• Initiating and guiding improvements within Engineering, Production, and potentially the Supply Chain.
• Promoting and fostering quality awareness within the organization and actively participating in its further development.

You will join a dynamic quality team that works closely with the rest of the organization. At AAE, quality is increasingly embraced and recognized as the foundation of everything we do. Without quality, we cannot be a top player in the market.

"The quality at AAE has significantly improved in recent years. As a quality department, we continuously strive to improve processes, systems, and products. We proactively seek solutions and implement them. This is how we ensure we remain a top player."
– Maarten Hoefs, Team Lead Quality.

Part of something great

We are AAE: groundbreaking, innovative and high-tech. This makes our close-knit family business the ambitious, international machine builder we are today. With over 550 employees, we develop products together, constantly pushing the boundaries of technology. At AAE, we are more than just colleagues; we are a family.

Our best-kept secret? That’s our Brabant hospitality. At AAE, we celebrate our successes and organize various activities outside of work. Think Friday afternoon drinks, pub quizzes, team outings, the summer BBQ, or our famous company parties. We also enjoy staying active together—like that time we conquered the Passo dello Stelvio, one of Europe’s most challenging mountain passes. You can find the aftermovie on our YouTube channel. Goosebumps, right?!

You got what it takes

For this position, we are looking for a Customer Quality Engineer who not only has extensive experience but also enjoys building strong relationships with customers. We always strive for 'first time right', meaning we aim to do things perfectly the first time. But what happens when something unexpectedly goes wrong, and a quality issue arises? That’s where you come in! The solid relationship you’ve built with the customer gives you the opportunity to work together to find the best solution, while also being able to be critical if the complaint is unjustified. You will work closely with the product manager and the account manager. You’re not afraid to take responsibility. In addition, you have:

• A higher vocational (HBO) or university (WO) degree in a technical field.
• Experience in Customer Quality or Support within a technical environment. Whether it’s 3, 7, or 15 years, your track record speaks for itself.
• Knowledge of quality tools such as 8D analysis and FMEA.
• A strong command of Dutch and English, as we operate internationally.

And last but not least, you match our unique company culture, characterized by our core values: Ambitious, Can-do, Human, and Together.

This is how we take care of you

At AAE, we place great importance on your job satisfaction. This is reflected in many ways, including the numerous training and growth opportunities, as well as our extensive vitality program, where we focus on the physical and mental health of our employees. You will also be working at a World-Class Workplace 2023-2024, a prestigious certification granted only to organizations that are rated above average by their own employees in terms of engagement and good employer practices.

As a Customer Quality Engineer (based on a 40-hour workweek), we offer you:

• A gross monthly salary ranging between €3,200 and €6200, with potential growth based on your performance.
• An annual profit-sharing bonus.
• 40 vacation days.
• Travel allowance.
• The possibility of part-time employment.

We are dedicated to creating an environment where you can thrive and develop!

Together we move the world happily forward

Improving the world starts with your response. We are excited to receive your application for the position of Customer Quality Engineer!