Do you want to be the human face of AAE for our customers while helping build the smartest, most automated order flow in the high-tech manufacturing industry?

As a Customer Support professional at AAE, you take the logistical lead on customer orders. You are the customer’s dedicated and trusted point of contact. At AAE, customers do not get a chatbot on the phone, they get a person who understands their situation and takes action. At the same time, you and your team help shape an internal organization where smart automation and AI take over repetitive tasks, allowing you to focus on what truly matters: the customer.

Pushing technical boundaries

At AAE, we work on technology that makes the world a little better. Together with more than 550 colleagues, we develop and manufacture complex modules and systems for customers in innovative markets such as semiconductors, medical technology, and automation.

Customer Support is at a turning point, and you are joining at exactly the right moment. We are rapidly automating our internal processes. Reporting, move rate analyses, and exception monitoring are increasingly supported by AI-driven solutions. What we deliberately do not automate is customer interaction. That remains human work. As a result, your role shifts from execution to orchestration: systems handle the routine work, while you focus on exceptions, risks, and customer relationships.

What will your role be?

You take ownership of the end-to-end order flow for our customers. You monitor progress, intervene when deviations occur, and ensure issues are resolved before the customer even notices them. In addition, you actively contribute to the digital transformation of Customer Support. You understand better than anyone which activities are routine and can be automated, and which require a human touch.

Your responsibilities include:

• Building strong, proactive customer relationships as the dedicated point of contact, ensuring expectations are met every day
• Managing customer orders from inquiry to delivery, using ERP systems and AI-powered alerts as supporting tools
• Handling exceptions by assessing and resolving risks and deviations identified by the system
• Working with the team to identify process steps that can be automated, and helping test and implement those improvements
• Applying and critically evaluating AI solutions for reporting, move rate analysis, and logistics decision-making
• Identifying structural bottlenecks in the logistics flow and initiating continuous improvements

You will be part of a cross-functional Product Team where you lead the logistical coordination of customer orders. On a daily basis, you collaborate with colleagues from production, planning, procurement, engineering, and supply chain. The team actively experiments with AI applications, and you will have both the opportunity and the expectation to contribute, identify opportunities, and continuously improve the way you work.

Being part of something great

At AAE, we believe the best results come from genuine collaboration. That is why we focus not only on technology, but also on the people behind it. We are a high-tech family business where doors are open, colleagues know each other, and successes are celebrated together.

Our core values, Can Do, Ambitious, Human, and Together, are more than words on a wall. They are part of our daily culture. We take “Human” literally: we use technology to make work smarter, never to replace meaningful connections with customers and colleagues.

You’ve got what it takes

You enjoy creating structure, easily switch between different stakeholders, and stay calm under pressure. You communicate clearly, think ahead, and see the automation of routine work as an opportunity rather than a threat.

In addition, you bring:

• Bachelor’s degree level of working and thinking (HBO level)
• 2 to 3 years of relevant experience in customer support, supply chain, or logistics
• Strong communication and stakeholder management skills, serving as the human face of AAE toward customers
• A process-oriented and data-driven mindset, with the ability to evaluate AI-generated insights and know when human judgment is needed
• Curiosity about digitalization and AI applications, combined with the drive to continuously improve and automate repetitive work
• Strong command of both Dutch and English

How we take care of you

At AAE, employee happiness comes first. That is why we invest not only in technology, but also in you as a person. Through our vitality program, development opportunities, and informal culture, we create an environment where you can grow and be yourself.

It is no coincidence that our own employees recognized us as a World-class Workplace in 2025.

As a Customer Support professional, you can expect the following benefits based on a 40-hour workweek:

• A gross monthly salary between €3,300 and €5,000, depending on your knowledge and experience
• Annual profit sharing
• 40 days off per year (27 vacation days and 13 ADV/reduction-of-working-hours days)
• Travel allowance
• Extensive development opportunities through the AAE Academy, including training programs in data and AI

Together we move the world happily forward

Do you recognize yourself in this profile and feel excited about the opportunity? We would love to meet you. Apply today and discover how you can make an impact together with AAE.